I arrived at the drop off location at 2:00pm. It had a closed sign on the door which seemed odd, but there was a person inside who came out finally and took my keys saying I would receive an email receipt once they looked over the truck. I received an email receipt around 4:00pm and it stated that the truck was dropped off at 3:50pm which isn't correct and that was 4 minutes after my 48 hr allowable time. The fortunately did not charge me anything additional, but it did concern me. I would recommend this location only because it's very close to my house.
GLEN T
280 Space Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Chelsea, AL 35043
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Customer Reviews
- 4.0 Average Customer Rating
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It would be nice to find 1 UHaul location in the entire continental US that will actually remember to provide the equipment ordered when picking up outside of the locations’ operating hours.
BRAYDEN CMy reservation was poorly managed by U-Haul. They could not find it in your system but made it happen anyway. The pick up location changed three times. They went over and above expectations to take care of me.
QUENTIN MThe location says they open at 9:00 AM, but now arrived until almost 9:30 and that was only after I texted them. There was no additional equipment available- I did not get the furniture dollies I reserved . They are trying charge me a cleaning fee even though we swept out the truck.
Bradford WNo interaction with personnel. Drop off was before they opened
Janet C