Very poor location not on the ball trailer date almost 20 day before they checked it in
Ryan H
280 Space Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Chelsea, AL 35043
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Customer Reviews
- 3.5 Average Customer Rating
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We dropped off prior to our end time on the contract and I'm still getting emails about our rental return. I also received a charge fr an additional day that should not be there. None of the phone #'s to this location get an answer. I've sent a message via email and left several voice messages and no one has returned. I'm still trying to talk with someone about the additional charge.
JULIE MSystems down no one could help me told would email info. When I went to return truck bus was closed. No one went over anything with me!
Lynn YWhen I arrived there was a closed sign on the door and a girl was inside cleaning,after walking around outside the girl came out and asked if she could help me.After some mixed words and confusion she entered my request,although I had already placed a reservation.They had zero necessary equipment like hitch ball and adaptor for wiring.Upon returning from Walmart I had to assume I chose the right trailer and hook it up myself,which was quite a chore because I am partially disabled.
JAMES HI arrived at the drop off location at 2:00pm. It had a closed sign on the door which seemed odd, but there was a person inside who came out finally and took my keys saying I would receive an email receipt once they looked over the truck. I received an email receipt around 4:00pm and it stated that the truck was dropped off at 3:50pm which isn't correct and that was 4 minutes after my 48 hr allowable time. The fortunately did not charge me anything additional, but it did concern me. I would recommend this location only because it's very close to my house.
GLEN T