u haul web site works poorly so I was unable to complete pick up on line. Pick up location was not happy about completing it in their office nor was I happy about the wasted time. Same problem during return- web site disconnected just before finishing a tedious and time consuming return involving download of multiple photos and a lengthy set of questions.
Moving Truck Rental in Chesapeake, VA at Harbour View Self Storage
Moving to or from Chesapeake, VA 23321? Get FREE truck rental rate quotes at Harbour View Self Storage.
Get FREE moving truck, pickup truck and cargo van rental quotes at Harbour View Self Storage
Pickups Small jobs
Cargo vans Small jobs
10' truck Studio to
1 Bedroom Apt.
15' truck 1 Bedroom Home
to 2 Bedroom Apt.
17' truck Home up to 2 bedrooms
20' truck 2 Bedroom Home
to 3 Bedroom Apt.
26' truck 3 Bedroom Home
to 4 Bedroom Home
Simply click on each moving truck shown above to view individual truck specs including: safety features, towing capacity, fuel economy and of course, the available space-per-truck size. Each rental truck is individually priced to help save you money, time and energy on your move to or from Chesapeake, VA.
Cargo vans and pickup truck rentals in Chesapeake, VA
U-Haul cargo van rentals and pickup trucks in Chesapeake, VA are perfect for home improvement projects, deliveries and other small loads. Rent cargo vans or pickups to save money on local moving or deliveries. Cargo van and pickup truck rentals are popular with local business, college students and smaller housing moves in Chesapeake, VA 23321. Our moving van rentals include air conditioning, rub rails to protect your belongings and come equipped with a hitch to tow a trailer rental.
- Interior rub rails in cargo vans
- Automatic transmission
- Air conditioning
- Gentle-Ride suspension
- Fuel-efficient V-8
- SRS/air bags
Make sure the covers for the furniture is washed, covid is happening we should not be tranferring them from one household to the next without proper cleaning.
The online check in process was a nightmare and the lady there was not helpful at all. Had me and three other people waiting Outside for our reservation since the door was lock and she was sitting at the desk playing with her hair. I ended up having to call the number to the store to get any kind of service. It was very unprofessional.
The people in the office this morning were extremely rude. The mobile app did not give me a code to retrieve truck keys. After 20 minutes the office finally gave me a code and very rudely informed me that I should have looked it up.
The employee was extremely rude. I arrived and the sign on the door said no in person check-in. I was attempting to check-in on my phone but it was not recognizing my account. When the employee finally came to the door she simply said it does work and that it has to be done that way. When I tried to explain that it wasn't working she kept insisting and then told me I just needed to calm down and try again. She then proceeded to help another customer by inviting them inside and locked the door behind her. I continued to try the online check-in while my son-in-law tried to find another place to rent from. After about 10 more minutes of waiting the employee finished with the other customer and opened the door again. She appeared very annoyed when I told her it still wasn't working and asked her to verify that my credit card wouldn't be charged since I was unable to check-in. At that point she begrudgingly ushered me inside while saying it wasn't necessary for me to get worked up about it. She then asked me to scan in my license through the text she sent me. I tried but it wasn't working. She argued that it had to work even though I showed her it wasn't with my phone. Finally she took my license and scanned it herself. From that point she got the process finished manually. Needless to say, I will never rent from them again.
Pick up system needs improvement
After reserving a truck online, I went to the pickup location at my scheduled time. Despite selecting that I would like to pick up at front desk, I was denied this service and was referred to the uhaul app. When I tried to check in on the app, it would not work and could not find my reservation. I asked the representative at the facility for assistance and was again spoken to rudely and offered no assistance. The representative even saw my reservation in the system and insisted she would not do anything to help. After wasting an hour and a half, I was forced to cancel my reservation, make a new reservation through the app. After that, I was able to successfully check in and pick up the uhaul truck. Overall, the representative at Harbour View Self Storage made the process difficult, frustrating, and lengthy. I have never had such poor service in my entire life nor spoken to so rudely and condescending. The icing on the cake- I did not receive the appliance dolly I reserved, and despite calling customer service and the location, I was billed for the dolly. Please fix this!
This was the worst rental experience I have ever had. Most of it had to do with the U-Haul rental experience for persons who pick up in con-tactless locations. If I had known that it was a contact less location and what that meant in-terms of potentially holding up my move I would have have gone somewhere else. There were many problems not on my end on with completing the registration process. The problem I have with this facility is with the $25.00 cash grab for cleaning because I did not fold the cleaning pads. I have rented from U haul before earlier this year and was not charged this fee. The unit was clean with no debris. The problem with this is because I could not talk to anyone during the process and if I have been told this I would have folded them. I could not go inside the facility for any reason. I understand the con-tactless process. I had to deal with it even though it was a severe inconvenience but to charge me this fee when I could talk to no one is awful. I will never rent from Uhaul again mainly because you should warn persons on the process on con-tactless locations. My reservation was held up by 1 hour and I had people I was paying. I will be writing a separate email to corporate to express why completing the process was was almost impossible to me. Uhaul used to be my choice for truck rental. It is now off the list because of completing the registration process and the cash grab by this location. I will use every opportunity to warn persons no to use this company.
Light bulb needs to be replaced.
The instruction on where to leave keys when returning the vehicle are vague and confusing. Luckily someone at the facility was able to point out the hard to see key drop box. But a large sign on the front door saying that the facility was NOT a Uhaul office confused me, and there were no instructions regarding where to put the key on the Uhaul App that I noticed.
Your customer representative was Poor at knowing her job duties had issues with logging into the website we stayed at the site for over an hour trying to get the U-Haul rental she wasn't much help at all
Easy pick up and drop off via cell phone.
Nice pick up truck. Fairly clean. Good rates.
I was charged a cleaning fee, and charged twice for using the dolly-one day rental. Shady practices, bordering into illegal but definitely questionable. I took pictures of the clean truck. If they found something at least give me the same courtesy and send me photos of what was found. I called left a message, 8 hrs later no call back.
The no contact pickup was frustrating at first because we were not familiar with it but once we got through it, I feel that we would definitely use it again. You may want to consider guest wifi that will accessible to customers since folks who have maxed out their data limits (end of month etc.) have slow enough data speeds that their phone cannot send location data to the system. Finally, I realize this may come off as a little petty but it is worth mentioning. The moving blankets and dolly should not be permanently stored in the truck. It should only be in there if a customer has requested it since it takes up space that could otherwise be used for items that are being moved. It may only be a small space but it is still space that the customer is paying for which is being used up by U-haul.
The person who was there to handle rentals was not helpful or friendly. Also, I thought I had completed check-in on line...then get there to pick up truck and was told I had to download app and start all over again. I was upset that I had to do double work.I was instructed to go to 1800 Uhaul to have them walk me through process.
Brought the car back 10 min before the due time , used less miles then what I originally requested and was charged $34. When I returned the truck 10 min for closing I put the keys through the little window and I sat in my car until it got cold. As I sat there I noticed the lady coming back out with a broom. 15 min later I was charged an additional $34. Never going back to this sorry place.
It was a very easy drop off.
Excellent customer service professional service
Employees were not helpful with the rental pick up. Truck tire had a hole in the side wall which I replaced
They charged me a 25 cleanup fee and I cleaned my truck out before returning it. They are making up issues in order to charge more and it appears to be nothing I can do about it. DO NOT USE THIS LOCATION.
The truck was not clean when i picked it up. I submitted a picture with though the mobile app that i used to pick it up but was still billed for cleaning.
Online check in service is the worst.
Mobile check in was awesome!
I THINK EVERYTHING WAS VERY GOOD, I CAN'T THINK OF ANY THING TO IMPROVE