I strongly suspect this location is executing questionable business practices, by adding insurance to the reservation against the customer’s express declaration. While processing my pick up, a female customer called asking for a refund on the insurance charged to them against their request, to which the owner/operator of the location said the police told her she had to do it, and as the owner/operator she reserves the right to add it even if the customer declines. Following the call, she then asked me if I wanted insurance, which I declined, and later upon review of the receipt found that I too was charged insurance. When I called to request a refund, she proceeded to tell me she she had no ability to not charge it, that it’s system automated (which, from my many rentals with UHaul and my reservation I know to be inaccurate). I’m considering reporting this location to the Cheyenne, WY BBB and as a military member, to the Travel Management Office (TMO) at FE Warren AFB, WY.
Jeremy C
R&O Services
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Cheyenne, WY 82001
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How U-Haul Reviews WorkDriver orientation on truck would have been nice. Overall good experience.
Jonathan FRhonda was very helpful and provided amazing customer service.
Tara RHours for drop off in town was very poor most places opened at 11am and closed by 1pm I don’t know how U-Haul survives in town. Very poor services.
WARREN GThe nicest lady ever!!! Thank you for staying open for us and helping us get the proper truck for our long trip. The truck was clean and ran great!!!
David C