This entire experience was terrible. The location I was originally given had given me the wrong truck keys, so I had to spend about 45mins at that location on the phone in a chat with a representative, then on the phone with another, checking multiple lockboxes only to discover the keys for the truck I rented was not even there at that location to go with the truck I was given via my reservation. Then, to make up for this I was instructed to go to an entirely different location in a location that took me about 25mins even further away from where I was going. This entire issue delayed me about 2hrs and the people who were spending their Christmas helping me move had to leave after awhile, leaving my wife and I to finish unloading our furniture. This was VERY disorganized for a company of this size, and it was also VERY inconvenient. The representative said someone would reach out to discuss the matter with me, as well as possible compensation for all of the confusion, and here it is another has passed and I have not heard from ANYONE. Terrible experience for a repeat customer needless to say.
Larmon C
Bigtop Auto Parts
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Chicago Heights, IL 60411
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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The personnel was quick to attend my inquiry, but they acted weird.
LUIS FDon't say 8:30 AM an be there at like 9. Shouldn't the truck be ready, clean and have some gas in it, it was on empty.
Patrick DHave people trained on how to process customers picking up.
Eric MHave the truck ready with a full tank of gasoline. I received the truck with a 1/8 tank.
scott S