There was little signage at the location, which was CLOSED when we went to pick up our order. After trying the 1-800 number, and looking around, we saw a ring doorbell. After pressing it, the location manager called and said he would come by to give us the truck. 20 minutes later he arrived. Then it took another 40 minutes for him to figure out how to assign us the truck. We were late to meet friends to pack up the truck as a result. I've used U-Haul many times - this location stands out for its extremely poor service.
Andrew W
Hermosa Office Print And Ship Center LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Chicago, IL 60639
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Customer Reviews
- 1.0 Average Customer Rating
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The "lot" is basically street parking, on a busy street. My 15' van was wider than the available space, so it stuck out into one lane a little bit. It was just blind luck that there was a space available at all. If there hadn't been a space there, I have no idea where I was going to put the equipment. The key drop was a little slot in a door, not overly obvious until you're right on top of it.
Christopher MLocation was in an office on a street of small businesses. Closed when we arrived. Main U-Haul phone number was very helpful and arranged a drop at a different location just 10 min away. But process took almost an hour.
Darryl CI never received my queen mattress bag that I purchased online….
Jack SIt would help it they would have a parking lot(secured) and staff to assist you or a code to to get into the (parking lot), but sadly none of the above were present.
DAVID P