Did not have the furniture pads we paid for, truck was dirty, had less then half a tank of gas on pickup, and the owners(?) proceeded to charge us $20 for having a personal vehicle on site and argue with us about paying for a full tank of gas. Their rebuttal was to stand by both the UHaul and our vehicle and yell at us until we went inside and paid their fee.
SARAH F
Lawrence Shell
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Chicago, IL 60640
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 2.5 Average Customer Rating
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Designated parking spots for the UHauls might be nice, when we went to return our truck, we almost couldn't park it because cars were in the spots.
Hana MAmazing! Super fast and professional
Brooke YCheck out was horrible.
Lloyd WThe last time I tried to use U-Haul was about 20 years ago when I reserved a truck and then during pickup was told that that my 7:00 a.m. reservation would not be available until 8:00 p.m. that evening. I gave it a shot yesterday for a quick move for one piece of furniture. I drove 6 mi and put $7 worth of gas in the truck when I returned it. Now I'm being tired and additional $7.50 in fuel charges, not counting the mileage fees. You can take that $7.50 inconsider this a chance for me to bad mouth this company for fraud and horrid customer service. When I tried to respond to the bill I was sent in my email by clicking the link that was provided for doing so, my email was returned as undeliverable. Fantastic way to screw your customers. It's only a few dollars and it's not going to break my bank but I'm going to trash this company in every forum that I possibly can.
ERIC S