1. The original location was in Forest Park, IL. When I arrived there, there were three people on cell phones. I was told (with the agreement I had in my email) that this was only the preferred location. I had no other location given to me. 2. The woman looked in the record and saw my agreement was for a location in Chicago. About 2 miles away. 3. I had movers coming at 8:00am that day, so, arriving at the store opening time of 7:00 am and not having a truck available put me in a time crunch. 4. The All Time Wrecking & Hauling was not open when I arrived. A person arrived at 8:15 am. The truck was not ready. The person who opened the shop had to call the U-Haul rep to redo my entire contract over the phone. 5. I was charged a fee with my online rental. I have no idea where that money went? I thought it was for the movers. Maybe it was held in escrow. 6. I was able to get the truck by 8:50 and meet the movers at 8:15 in Oak Park, IL. 7. I live in Colorado Springs. I rent trucks with U-Haul a lot. Both locations had poor systems in place.John R.
All Time Wrecking & Hauling Inc
(U-Haul Neighborhood Dealer)
Chicago, IL 60644
- Mon–Fri9 am–5 pm
- Saturday9 am–4 pm
- 24 hour customer return
Services at this Location:
One-Way and In-Town® Rentals in Chicago, IL 60644
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- 5.0 Average Customer Rating
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Office facility was incredibly dirty, unkempt, poorly run and smoke filled. Staff unhelpful with poor knowledge of uhaul reservation system. No one answers phone or returns call for left message. Leaving customers with no ablility to confirm reservations or add on services. Order 12 blankets got 6. Very poorly run facility.Vic Z.
The pick up location was different than the one that I choose but I was not advised.Kevin C.
You guys were awesome Thanks so muchaisha D.
Get actual people to talk to instead of over the phone.Maria C.