Extra costs for no reason; people park it in a stupid way that makes it hard for others to get out of the spot and nobody is there to help.
Aurora M
J&H Designs Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Chicago, IL 60645
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Customer Reviews
- 2.5 Average Customer Rating
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I originally booked the reservation for in-person pick-up at a specific location. However, U-Haul transferred my reservation to pick-up at a different location, self-service, which I was not aware of. When we were unable to find the location using the street address provided, I called the # on the reservation (J&H Designs). The man who answered did not identify he was with U-Haul, and when I inquired if it was, he responded "yea". He was extremely rude and not helpful in the least, yelling at me more than once. The pick-up location was in a back alley, with no identifying signage and the address was actually an empty shell space, making it even more sketchy and unsafe. We eventually called the 800 # and the agent there was very helpful and customer-friendly. I am a longtime customer of U-Haul, renting several vehicles multiple times each year, and have never been treated so disrespectfully. I highly recommend U-Haul cease operations with J&H Designs. I will be sure to share this experience with others in the Chicago area as well so they do not have a similar unsafe, unprofessional, negative experience.
Jennifer SThe instructions for the location should let the consumer know that the location for the truck is located in the alleyway behind the business. We kept driving by the business location and couldn't locate the truck at first.
Shahzad NPérdida de tiempo,me hacen moverme de ubicación los candado no funcionan indicaciones muy malas la verdad
Martin AThe truck was clean, but it needs wheel balancing (heavy shake at 40-50 mph), and there was very loud wind noise coming from the driver door so you could barely hear the radio. Regarding location, you had to snake through a narrow alley to find the trucks, it was not obvious and it was not mentioned in the reservation or website.
Mark P