The facility was closed when I returned the truck, it was Saturday about 4pm, so I can't rate the personnel. However, the process for returning the rental on the U-Haul App is terrible! I kept being asked for my location, which I had given permission in the U-Haul App, it stated having to take and submit photos of the rental but no place I saw to take/submit the photos. Just a bad overall experience with the return process on the U-Haul App. I locked the truck and dropped the keys in the drop box and left. I called Customer Service to let them know my experience and not to be charged any additional fees.
John B
Mail N More
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Coatesville, PA 19320
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Had internet issues making the pick and drop off painful with extended time loading photos and filling out online documents but other than that everything was great.
Rob CCustomer service was great! Everyone there was kind and helpful. It was a smooth transaction picking up and dropping off
Jeneeva DDave does a fantastic job and I will never rent from anyone else.
J Mvery convenient location
Donna K