A way to do some of the paperwork before you arrive at the location would be amazing. We were on a time crunch and the amount of back and forth we had to do to try and get the rental to finish going through was annoying.
caitlin G
Next Level Rentals LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Coatesville, PA 19320
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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They weren't there and there was no key
Mike RDO NOT RENT!!! Franchise store not Corporate. Owner makes his own rules such as not extending my rental and calling the police and taking the key from the rental leaving me stuck with 3 young girls on the side of the road on Easter Sunday with no transportation and no other rental due to the Holiday Weekend! Gave 3 different reasons why he was taking the rental back. He told the officers we were sleeping in it. Yes, we were in the parking lot next to your uhaul building! Only left to get food and come back! We were waiting for a bigger truck to come from a different company as he didn't have one that would fit all our belongings. It was 3 am when we got there and it was 6 am when we were surrounded by police! He told Corporate it was for none payment but it showes that was pending so Corporate opened their own dispute on my behalf. Owner was very rude, refused to speak to me and or extended my rental. LOST 2 BED FRAMES WORTH OVER $500 EACH! We couldn't get another rental in such a short amount of time and were unable to move the adjustable beds. DO NOT RENT FROM THIS LOCATION! I wish I could add pictures of the police surrounding us in the parking lot 2 buildings over from the location!
SHELINA WThey charged my for gas when I have photos to prove the U-Haul was dropped off with the same amount of gas it originally had.
Fawn CThis drop-off location was not staffed, it was a rundown looking lot and we had to park the truck in the mud. It was easy enough to do the return procedure on the app but it would have been better if we had actually seen a staff person.
MELANIE H