the tire pressure indicator light was on all the time.
Chris P
Marvins Midway Auto LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Colchester, CT 06415
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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I recently visited your location and was disappointed with the level of customer service I received. Neither of the two employees I interacted with demonstrated basic interpersonal skills. The person checking me out did not greet me or offer any communication beyond asking if I had a reservation, and stating that his assistant would help with the hitch. The employee assisting with the hitch struggled to connect the plug to my vehicle, and I ultimately had to do it myself. I then tested the lights with my passenger—this was not done or verified by your staff. After the hitch was connected, the employee simply walked away without any further communication or assistance. This experience left a very poor impression. I hope steps will be taken to improve customer service and ensure staff are better trained in communication and basic service expectations.
Michael SPicked up my trailer, with help from the staff, in minutes. Needed it an extra day, staff took care of it. Highly Recommend!
David OI think the only thing I don't like about this location is that the gas meter is very hard to estimate. I always end up over-filling. If the meter was just set to "full tank" it would be better customer service for all users. That way you just fill it up, and you're good to go. No worries.
James PLower the price I felt that it was way too expensive for a one day use
John W