The lady that rented the truck was nice and helpful!
MATTHEWS U
Lock N Roll Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in College Station, TX 77845
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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My issue was with my original reservation. I reserved the truck several weeks in advance. When I arrived they told me I didn’t have a truck because the other person decided to keep it another day. They told me I could get another truck 40 miles away but it would be 10 hours. I told them that wouldn’t work and offered to take a smaller truck. They said there was one a few miles away so they gave me the paperwork. In the 5 minutes it took me to get there, that truck had been rented online. The lady was really nice and offered to let me take the truck if I would hurry. I loaded and unloaded the truck in 2 hours. I busted my ass because apparently U-Haul can’t keep a reservation. I left messages with Customer Service before I got the truck. They finally contacted me two hours after I was finished. I had a reservation for weeks and people were getting trucks the same day. Absolutely terrible Customer Service.
THOMAS PI made reservation for truck and dolly but when I picked up truck the lady at he office said reservation doesn’t mean you get what you deserved. There was no dolly and no other location had a dolly available. Very disappointed. It made our move so much more difficult than it needed to be
MARLET YVery friendly service.
JUREE CLet them know it's 155.00 up front. I thought it was just 55.00 So I had to go back & get more money, but they told me I would get the 100 back so that was alright!
BRADLEY W