Nancy was awesome. Truck was clean and I was in an out
LESLIE S
Lock N Roll Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in College Station, TX 77845
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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I had trouble with the after hours return using the app. I took pictures of everything requested and clicked next. The app would reject one picture and so I would retake the picture and click next. Then the app would reject a different picture. After retaking several pictures multiple times, I quit the app and used a QR code to check in. No pictures required and somehow the website was ok with it. The whole process lasted well over an hour! This is not acceptable. It was night in a well lit parking lot and the app kept directing me to retake pictures almost like a prank. U-Haul corporate can do better!
WALTER PThe attendant met me outside and quickly got my rental checked back in. She also made sure I didn't have any problems during the trip. My drop-off was done quickly. She was very friendly.
Troy DThe lady that rented the truck was nice and helpful!
MATTHEWS UMy issue was with my original reservation. I reserved the truck several weeks in advance. When I arrived they told me I didn’t have a truck because the other person decided to keep it another day. They told me I could get another truck 40 miles away but it would be 10 hours. I told them that wouldn’t work and offered to take a smaller truck. They said there was one a few miles away so they gave me the paperwork. In the 5 minutes it took me to get there, that truck had been rented online. The lady was really nice and offered to let me take the truck if I would hurry. I loaded and unloaded the truck in 2 hours. I busted my ass because apparently U-Haul can’t keep a reservation. I left messages with Customer Service before I got the truck. They finally contacted me two hours after I was finished. I had a reservation for weeks and people were getting trucks the same day. Absolutely terrible Customer Service.
THOMAS P