I know it was not the location's fault - It is, however, a U-Haul issue. A customer should NEVER EVER pick-up a truck on a 1/16 of a tank of fuel - NEVER EVER... Yes, they gave me a credit,... I still stressed, worried about getting to the gas station. U-Haul, you used to charge people to refill the tanks. You used to charge at minimum $1.00 more per gallon than going rate. You used to have people who would take the trucks and make sure they had fuel in them. I did not pick this truck up until 1:15 pm on a Wednesday. There is NO REASON it had 1/16 of a tank of fuel.. . As for the location.. The people were amazing. He was not happy that someone truly returned a truck with a 1/16th of a tank of fuel. He explained U-Haul will no longer allow them to top the trucks off. The down side to the is location - Maps puts you on the back side of this location. There are no signs that tell you where the office door is. On this particular day, there was a 27 ft truck blocking the whole front of the building. You literally could not see the front of the building because of the truck.. It took me a few minutes to locate the office.. Signage showing where the office is would be extremely helpful..
BECKIE M
CARZ4U LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Colorado Springs, CO 80909
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Services at Other U-Haul Locations
Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Easy
Brian AMoe, Manny, and Junior were soooo nice and helpful. Super fast and helpful. I will return to this location only since the other locations are not nearly as fast!
Destiny BGreat place great service
Richard PPi up and drop off locations and people were both fine but with the uhaul website was very difficult to use and didn't work properly. Not to mention way too damn expensive.
MARC H