The truck smelled like urine. After the Truck sat in the heat for an additional day in my possession, I noticed the pee smell getting stronger. I looked at the floor and noticed a trail of urine leading to the seat mounts on the floor and they’re set urine gel. Uhaul took my money for a reservation and then the day before the reservation told me that I had to drive an hour out of the way to pick up my truck. Uhaul also didn’t have a dolly that I also reserved. All around a very poor experience and it’s not the location in Columbia, it’s Uhaul as a company CPBH thanks for your attention to this matter
CORY H
Storage Solutions
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Columbia, TN 38401
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Customer Reviews
- 4.0 Average Customer Rating
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I went to obvious places like Lowe's and I could not rent a dolly, which was very surprising. This company was the first comforting voice I heard on the phone that said we can absolutely rent you a dolly. It was very refreshing
Elizabeth BGreat service!
JASON RThe lifetime of the brakes on the vehicle had came to an end and was time to be changed. It definitely would had been a bigger issues during interstate travel, as my trip in town travel.
Tina HPlease have a better policy about confirming if a truck is a one way or an in town rental. Also, please make the customer aware that there is a very steep fine if the truck is not returned at the correct location. None of this was confirmed or conveyed to us upon picking up the vehicle.
TYLER L