1. If equipment was not ready I should have been informed the day before so I could have cancelled my movers. 2. If the key was not meant to be taken there should have been a lock on the Dropbox. 3. When the customer does pick up the phone answering employee should have been able to record the pick up and document the checking over the phone - taking down DL info, Milage, etc. do that the drop off could also be done remotely.
Ram P
Uptown Storage LLC
24/7 Rentals
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U-Haul Truck Share 24/7© Location
Services at this Location:
One-Way and In-Town® Rentals in Columbus, GA 31901
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Lack of vehicle availability atof pickup
Robert MNo person on sight and old broken vehicles in the parking lot.
DONALD LNo improve needed. The gentleman that assisted me was delightful. Pickup was easy and dropoff even easier. I will make this my go-to rental location.
Don OI was running behind in picking up the truck. I revived a call from the location just checking whether I was still coming. I advised that I was 10 minutes away. The young lady hung up. When I arrived, there was no one at the location. I knocked, no answer. Not knowing if I was in the right location or not, I called customer service. They attempted to reach someone but no answer. Eventually, I was given the lengthy process to check in online. Once I gained access to the truck, the dolly in which I requested was not in the truck.
Keith M