Not an inviting location. Nobody there to speak to. Did not know where to leave the truck.
Tristan H
Selah Cars LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Columbus, IN 47201
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Friendly kind got me in and out fast no hassle
TOMMY CI was not given clear instructions at the time of pickup that I was not allowed to leave my personal vehicle at the pickup location. Since I was moving by myself, I parked my car there while I picked up the truck, assuming it was permitted. A couple of hours later, I received a call from someone who was extremely rude. Instead of politely explaining the situation, I was told that if I didn't pick up my car before 8:00 PM, it "would not be there." That was completely unnecessary and unprofessional. If parking is not allowed, U-Haul or the pickup location should clearly communicate that during the pickup process. Even if I made an honest mistake, there was no reason to speak to a customer that way. A simple explanation would have been enough, and I would have made sure to move my car promptly, which I did anyway. I would not recommend this pickup location, and it also reflects poorly on U-Haul. Even if these locations are independently operated, U-Haul should ensure their partners are properly trained to communicate important policies and treat customers with basic respect, especially when they are already dealing with the stress of moving. Overall, this was a very poor customer service experience. If the call came from the third-party pickup location, they have definitely lost my business.
Sanskar RNo issues with the dealer. Good location easy in and out. No problems. Your APP is very very aggervating. Very slow to update and very difficult verifying the multiple pictures that had to be taken. Had to take 6 of just the odometer.
MICHAEL CTo much hassle
Shonda W