Everything was great
Terry S.
Pool & Spa Clearance Center
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Commerce, GA 30529
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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The back latch to the door got stuck was unable to pull down I had to drive it several times with it up because I was unable to fix it
Sandra L.Gentleman at pick up was very nice but he was not knowledgeable in the process of everything being completed online prior to pick up therefore we were not able to "skip line" and pick up keys which delayed us by atleast 30 mins. Not to mention we could not add or upload new pictures of the truck and odometer upon pick up which made it appear as though we were picking up a U-Haul with some type of trailer attached which was not the case. Having someone with knowledge would've been helpful upon pick up. To make matters worse we picked up the U-Haul with under half tank but were told upon return it must be on 7/8 tank "same condition as when picked up" which was also not the case. We know gas prices are through the roof right now but we ended up having to put $97 in the U-Haul to return and drove a total of 44 miles. Ridiculous when we know there wasn't 7/8 tank upon pick just like we knew there was not a trailer attached. At drop off CJ was very nice and knowledgeable but unfortunately as he said, pick up process changed the trajectory of drop off process which was out of his control. Needless to say, next time (if there's a next time) we will skip the online process and complete everything in house because we feel certain the info on our reservation was the prior renters and not ours.
Christy G.Very helpful and friendly.
Frank R.THIS COMMENT IS NOT ABOUT THE PLACE AND THE PERSON WHO VERY FRIENDLY ATTENDED ME IN THEIR BUSINESS, WHERE I PICKED UP THE TRUCK, IT IS ABOUT THE LOGISTICS AND THE HORRIBLE AND NO COVERAGE OF THE SERVICE PROVIDED BY U-HAUL It is the worst truck rental service , they are not reliable, they ruined what one of the happiest of my family is going to go to his new home, I made the reservation with enough days in advance and set up the pick up via mobile at 6:00 pm in the same place where I have a self-storage resulting that U- HAUL made the decision to relocate the van just 1 hour and 30 minutes from where I live, not happy with that so they took the liberty of changing the collection mode and I was not going to be done by mobile but directly at the counter, thus making it impossible to pick it up after 6:00 pm. I call customer service and the only solution they give me is to change my reservation the next day at 9:00 am in the same place at 1 hour and 30 minutes. Now I ask who is responsible for the emotional damage they caused to me and my family. who is responsible for the lost time ??? Who is responsible for with only 3 and a half hours they warned me of the schedule change and ruined our moving day? Who is responsible ???? Who is responsible for the excessive payment that I had to make in gasoline for both the truck and my car? everything happens the same day that should be my move
ALEXANDER M.