The woman working was very nice.
ALISHA M
Beane Outdoor Structures
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Concord, NC 28025
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Quick and easy return. Thank you.
Brian NWhen someone is returning a uhual from a out of state rental. Call them and ask questions. Don't take it upon yourself to assume things. Don't take it upon yourself to put a charge on there credit card without there authorization. Call and get the facts don't hang up on them. Have a mgr call them along with your supervisor. This is the worst customer service I have ever seen from employee to supervise. I am very big on reviews and going higher up the chain. I am very professional as a person and long time business owner. This location has none of it. I will never use this location or tell someone about this location. What they will be told is stay completely away. They don't value you as a customer period. Go to another location even if it is a farther drive. You will not get any returned phone calls from mgr or supervisor.
JAMES HI would highly recommend this U-Haul location. Their customer service is excellent! we were able to pick up our trailer and drop if off that evening after they had closed. Easy in and easy out will use again in the future
William PI wouldn’t recommend U-Haul at all. The experience was bad and the customer service was even worse. There doesn’t seem to be a direct competitor for U-Haul and it seems like they’re aware of that fact. That’s the only reason I can think of that gives any type of logic to how customers are treated. This specific location was amazing and the employee VERY helpful, but overall, U-Haul has been a pain this type around. I will be researching other options for next time.
Charles W