Customer Reviews for Rust Check Centre

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Rust Check Centre

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SANTHURURASA S.
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Customer did not leave a comment.

Grace B.
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I have no recommendations as this was by far the easiest and fastest check in and out I've had with any U-haul location. Returning it was simply and the staff were friendly and polite. I was very pleased.

PARVANEH M.
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Customer did not leave a comment.

ELVIRA B.
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Excellent customer service Thanks

Eli L.
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Customer did not leave a comment.

Stephanie S.
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Equipment not maintained at all: Tire strap was jammed, was not tested for us before we picked up the trailer. When we returned to the location for help, it was closed (3pm).

Sabrina S.
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The truck was fine but the interior was not clean and had dust, dirt and debris from other customers. I personally cleaned the interior when I received the truck as I didn't feel confident that Covid cleaning measures were met.

Nicolas D.
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Loved the App based pick-up and return. Easy-peasy.

sharon S.
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Great friendly service easy and quick. Just one key hiccup in our pick up...... Since its winter we got our uhaul clean on the inside but outside was filthy but that's fine for winter months. What was not okay is that as soon as we sat in the truck we noticed the windshield was filthy and couldn't see properly so we started the truck figured we just clean it with the windshield wiper but unfortunately for us there was no more windshield wiper fluid completely empty. I wanted to go in and let the car rental place and perhaps see if they had some washer fluid laying around to help us out, but the man we were dealing with Tony had left leaving us no choice but to deal with this on our on. We drove to the nearest gas station to clean the windshield wiper. I would recommend that they check to make sure windshield wiper fluid is topped off especially in winter months.

TIAGO D.
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Keep doing what you are doing.

Aaron O.
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I asked to be contacted about my issues and I never was 1star

IGOR V.
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Customer did not leave a comment.

PAVINMATS S.
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Nothing, great service from this location. Thanks!!

GEZIM M.
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the people in the office were very nice and respectful. Very good service

DAVID R.
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Didn't get the dolly I ordered. I requested a furniture dolly and got a utility one. Truck was dirty inside.

Jian K.
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Customer did not leave a comment.

DOMENICO A.
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Rental process was smooth but the vehicle consumed a ridiculous $30 in gas for a 22mile journey.

Oleg M.
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Customer did not leave a comment.

Gilbert W.
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Customer did not leave a comment.

DIEGO V.
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Customer did not leave a comment.

ARMANDO S.
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Customer did not leave a comment.

Yan E Z.
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Need some to guid a little bit

Arkadi S.
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Good service. I'll definitely recommend this location to my friends

HANG S.
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Customer did not leave a comment.

DEOKARRAN R.
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First time user really satisfied

DEOKARRAN R.
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First time user and was really satisfied

ALBERT P.
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Customer did not leave a comment.

ANTONIOB B.
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Great service !

ADAMMICHAEL I.
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Truck was dirty Person in the office had no mask and was coughing Would never recommend or go back to this location Customer service was a disgrace

Jason R.
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Give customer their credit card back. I'm still waiting for a phone call, when I can pick it up. Better instructions. Next steps. Don't lie to customers about problems leaving their car overnight. I do a walk around with customer before they leave. Have paper work available electronically. Don't photocopy credit cards. First customer service agent I spoke to was very defensive. Not friendly at all, seemed aggravated to be answering the phone or questions. Second agent I spoke to to help me return the truck after hours was an angel. Very polite, very patient and very knowledgeable.

HANAGA D.
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Customer did not leave a comment.

Igor V.
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Customer did not leave a comment.

Zivko M.
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Customer did not leave a comment.

shabahang S.
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Customer did not leave a comment.

Mikhail S.
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Customer did not leave a comment.

Pavel C.
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Customer did not leave a comment.

MOHAMMEDM S.
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Truck was ready and in good shape. Guys were friendly and fast. Tank was little over quarter full. Rate was a bit high. 24 hours cost me around $238. I suggest having tank full so renter doesn't go over. Also, 0.69 cents per kilo is too high. Maybe a cap on cost per 24-hour perion can help.

ANDREW T.
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Good service, nice people

MOHAMMADYAWAR I.
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I had very bad experience with this booking with head office reps They didnt deoiver me what they promised me and keep switching me from rep to rep treating me like some thirs class begger. Canceled my equipment couple times and sent me location which was diferent than this one and made me wait there 3 to 4 hours and at the end still no equipment then schedule me to pick up next day and promised me to have unlimited km but when i called next day manager told me we dont provide that service to anyone and she doesnt know why someone promised me such thing and she cant do anything except pulling all the calls i made which can take few days I never ever had such bad experience with any rental companies in my whole life. Instead resolving my issue they just kind of told me this is what it is and its yr chooce even tho i kept saying pull your calls records and check how i had been treated So HR department realy need to review my calls and train their employees little beter when it comes to deal with customers. Location i picked up truck from they were very nice and very cooperative but head office people need to have proper people who dont just keep transfering customers and at the end when they are not able to find out solution they just hung up the phone and never call back .

Ayodele B.
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Good

ROCCOM C.
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Thus location was great ... first time user ... very pleased with the service and the equipment provided ... this will be my go to location in the future

VADIM M.
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5 stars

DANIELE C.
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Customer did not leave a comment.

Lorenzo D.
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excellent service, very quick and easy process, picking up and dropping off

Rafi A.
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Customer did not leave a comment.

JEN-TSU T.
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Customer did not leave a comment.

HENRY C.
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Customer did not leave a comment.

Roy P.
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Clean the interior better. It did not look clean and raises doubts about how much, or if at all, any sanitization is happening in this Covid environment.

Igor S.
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Customer did not leave a comment.

Talat A.
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Customer did not leave a comment.

MARKJ W.
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Customer did not leave a comment.

SHAMEZ W.
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Clean the truck up a bit more. There was a used fork in the compartment and a cardboard piece in the car. Also please provide information in English, not a French brochure.

Lynn W.
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Customer did not leave a comment.

Sean T.
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Customer did not leave a comment.

Lina D.
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Customer did not leave a comment.

JOSEFERREIRA A.
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Customer did not leave a comment.

David G.
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Customer did not leave a comment.

BEHZAD G.
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Customer did not leave a comment.

DAVIDMORDECHAI B.
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Customer did not leave a comment.

CHARLYNPANALIGAN R.
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Customer did not leave a comment.

Mike S.
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Explain to the 'location' the difference between miles and kilometers. It sure seemed like a scam that my odometer was in kilometers and I was billed 1 to 1 in miles-a 40% difference. After 30 minutes and 3 calls to head office, I hope the correct amount will be billed to my credit car. The truck was great.

MIKE C.
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Customer did not leave a comment.

ORGES H.
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This more of the reflection of U-haul in general. I booked the truck 10 days in advance and selected mobile pick up as I wanted to pick up at 6am. I got up at 5am to be at the location at 6am only to receive the surprise note that i had to wait till 8am till the location is open. What is the point of giving me the option to pick up at 6am when this can be changed as you please. Who pays for the help that i had hired and had to pay double When I called at 6 am to inquire what is going on I received an incompetent person who didn't have anything to say VERY DISAPPOINTED NEVER AGAIN I WILL USE YOUR SERVICES George

Saad Y.
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Customer did not leave a comment.

Rajinder S.
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Customer did not leave a comment.

NERIJUS B.
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Friendly customer service.

Alessandro C.
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Customer did not leave a comment.

Helen B.
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I did not receive the moving blankets requested, which was unfortunate

VINCENT J.
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Great experience. Easy to order truck, and the representative at location for pickup was very nice and very helpful. Thanks

Ahsan H.
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Excellent and friendly service.

John S.
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Na

MOHIB-UR-REHMAN D.
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Overcharged; refused to fix the error saying not their problem (person spoken to Tajeeb) Had spoken to Tony and showed him that tank was 1/4 not 1/2 when I took the van

Daobin W.
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Customer did not leave a comment.

Gennadi G.
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Customer did not leave a comment.

Amanda F.
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Review some of the basic functions of the vehicle with the customer before letting them leave the lot.

Antonio P.
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Customer did not leave a comment.

FABIO O.
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Customer did not leave a comment.

ATNAFSEGED T.
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Customer did not leave a comment.

paul S.
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My experience exceeded my expections.

Sheldon B.
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Customer did not leave a comment.

ROSARIO D.
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I have used this location for truck rental in the past, the whole process was smooth and quick, Tony was very good to deal with. I would;d recommend this location for your truck rental needs Ross

NADER K.
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Customer did not leave a comment.

Angelo L.
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Customer did not leave a comment.

OLUBUNMIFOLASADE T.
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Always great service! Above and beyond.

WAQAS A.
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Customer did not leave a comment.

TAMER A.
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Customer did not leave a comment.

Mark B.
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Your customer service does not respond to overcharges I have emailed and called several times with no response. Your virtual system does not let you confirm return of vehicles. Not happy

GIOVANNI T.
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Customer did not leave a comment.

Mohammad R.
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I ordered a truck and paid for a furniture dolly and 1dozen blankets, I was assured that my truck is ready for pick up with my equipment inside. Once I got there and picked up the truck there was nothing inside, I called and spoke to a couple of people i concluding the reservations manager who was so rude and entitled. She didn't are at all that her employees mistake has caused us 300$ in hiring 2 guys, we were there at the pick up location for about 1 hour or more, we could see the dollys inside the location and even tho there was a sign that said “closed every day at 3” they were closed at 12 when we got there. No one was willing to fix the situation and all we got offered was a refund for the dolly and blankets or she said we can take the truck as is. How do you move furniture without dolly? So basically we had to go to home depot to rent dolly and take the truck as is since we already paid our helpers. I'm so dissipated, this was my first and last time using UHaul.

TYLER G.
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Easy drop off

dimitri K.
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Good service

CHUN-HAO C.
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Customer did not leave a comment.

Xiaofang L.
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Customer did not leave a comment.

GUY L.
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Customer did not leave a comment.

TAMAS S.
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Its a great location with nice peoples ,when I need any truck easy to made reservations with them. One of the best location. Thank you guys

KWAN-CHIUW K.
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Customer did not leave a comment.

John S.
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Customer did not leave a comment.

ANTONION B.
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Customer did not leave a comment.

SYDNEYF W.
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They had a trailer that I could use and promptly directed me to it and helped me hook it up and get on my way.

Michael L.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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