First time renting from this location, staff is friendly and process was fast.
MARIO D
Rust Check Centre
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Concord, ON L4K2N1
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Professional customer service.
WILLINGTONE NTony great person to deal with and easy going and very helpful
FRANCO DI recently rented a U-Haul truck for picking up furniture . The vehicle itself was clean, in good condition, and ready to go at the scheduled time, which I appreciated. However, not all the equipment I had reserved was available when I arrived. This forced me to deviate from my original route and schedule to locate and pick up the missing items at another location. Unfortunately, this detour cost me additional time and money—not just in fuel and inconvenience, but also in extra kilometres driven, which I was charged for. It was a frustrating experience, especially since I had planned ahead and reserved everything in advance to avoid exactly this kind of issue. While I appreciate the quality of the truck itself, the lack of preparedness around the full reservation made the experience more stressful and expensive than it needed to be. I hope U-Haul can improve coordination between locations to ensure all reserved equipment is available as promised.
Marc SI will keep my review short. In this competitive rental business where you use mileage charges to recoupe the actual cost of the rental. The last thing a customer wants is dishonesty. Walked into your establishment looking for a truck I was told you are sold out by the counter staff, called my brother he made a reservation online and I walked back to the same counter to get a truck where I was told 2 mins before there are no trucks. Train counter staff and be ready to take on business in this competitive slow period for most business. Customer service is everything. Get better. I know rating means the world. I won’t give you poor even though it was poor..
GODBLESS A