The woman at the desk was fantastic. Great customer service.PAUL B.
Moving Truck Rental in Conroe, TX at Royal Office Express LLC
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Conroe, TX 77384
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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a bit small thats allRamiz S.
The hidden fees are not professional and makes me not want to do business with uhaul it would be fine if all the charges were discussed before hand but to be hit with a bill that is $45 ($20 service fee $25 cleaning fee) higher than discussed leaves a bad taste. Being upfront with the billing would give me a better opinion of the way you do businessJohn E.
Truck tank was not full, did not have pads and dolly requested upon arrival and was only provided 6 of pads requested. Returned vehicle with more fuel than was in when I picked it up. After all of that, I was charged for 28 additional miles driven than was allowed. It was a disappointing experience.THOMAS DOUGLAS H.
I can't say enough about the level of service that Karen provided me. She was a wonderful person to deal with and I highly recommend anyone who is considering renting a U-Haul doing so from this location. Thank you!Lisa Starr M.
There was excessive noise when telling the trailer on the road. I used a hitch rattling device but it did not well. It will be a great improvement if U-Haul will provide a device to stop this rattling nice noise. ThanksDaniel W.
The young lady there helped us quickly clear up a major error at another UHaul location earlier that morning, and got us on our way in excellent time.Terrence A.
Great experience.David V.
All good!!Mark A.
Young lady that helped me was very knowledgeable, helpful, and cheerful. I will bring my business here in the future. Thank you.Randall D.
Check-in and return process was quick and easy. Vehicle was clean and in good working order. I would rent here again and recommend to friends.Ross V.
The people there are as unwelcoming as i have seen of any customer service area. They do not acknowledge you and doing everything thing with an attitude like they are doing you a favor. Will never rent from this locationSEEDOU B.
Your representative was rude and unconcerned with my needs and not helpful at all. I needed a 10 ft. truck only to be told the one in the parking lot was not available therefore leaving me the only choice of a 15 ft. truck which ended up being too big for the table I needed to transport. Needless to say the table is ruined. Of all of my years dealing with U-Haul this was the worst experience I've ever had.SHAWNA D.
sell everything shop managed by women not wearing masks even though the sign on the door says I have to to enter....wont be going there again.RAELYN L.
The app did not work well at all. It kept crashing when I got part of the way through the pick-up and drop-off process, and after trying the return process for 20+ minutes and having to re-take pictures multiple times I ended up just going inside and asking them to take care of it, even though I had signed up for the mobile app pick-up/drop-off to avoid interaction with someone due to COVID-19. Other than this, the truck was great!David M.
The phone app needs a lot of work. It is very clumsy and you still have to go into the shop.JAMES H.
The store location and customer service is great. The Uhaul truckÂ I rented was a little dirty but an easy clean. I do however have major complaints against the placement of the dolley within the truck. This should have been placed on the driver's side wall next to the fuel tank input so as to maximize space used.ÂNOAH M.
Great service.Sharon L.
Very friendly, excellent service and helpful.Kevin M.
You need to be more transparent on pricing. You specifically stated that I had the rental for three days due to the mileage but if I turned it in same day the price would reduce. That was a lie. Also I never received information on where to drop it and had to research and call a location near my destination and make sure that they could receive the unit.Stuart W.
When I brought back the truck 45 minutes before closing the rental place had already closed down. I would have liked to have talked to the representative.Steve S.
Great customer serviceNakeya B.
There seems to be something sketchy going on with the truck mileage and stealing, they claimed we drove the truck 60 miles when in reality we only ran 20 miles on it, I had to argue with the manager to get him to fix the issue because he didn't want to fix the problem and claimed there was nothing he could do, in the end he finally fixed it. Horrible experience, will not be renting here again.Luis A.
Excellent attentionSergio P.