I used to believe that UHaul was one of those businesses you never questioned, doubted, or worried about to provide a reliable product and service. This rental experience has changed my mind about them. First, I was contact about my initial reservation because the initial puck-up location was not going to have a cargo van available on the day I requested to pick one up. Had to push back my plans by two weeks and go to a different location altogether to get it. Second, the van I was given should NEVER have been rented out. The windshield had a large crack running along the bottom almost the entire width and the "Oil Change Required" light was on the entire trip. Third, and this is a design issue with the van manufacturer (Dodge/Ram), not UHaul. There are no controls for the radio or AC unit on the steering wheel; which wouldn't have been so bad if the vertical gear shifter wasn't located immediately next to the steering wheel, preventing easy access to radio dials or temperature controls. I almost knocked the van out of gear on several occasions. Hopefully I won't need to rent another cargo van in the future, but if I do, not sure I would choose U-Haul again.
John C
Cordova Self Storage at Shelby Farms
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Cordova, TN 38018
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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The truck was worn with over 145,000 miles, loose side passenger mirror, seems to have a possible transmission issue, very rough drive. The truck was clean but not well maintained.
JAMAL STop condition tires, engine, handling.
George LThe young lady that was working was very kind and quick. I was only in there for 2 minutes and was finished. Thanks again.
Bridgette WDestiny was very nice and informative.!
Bryant P