Moving Truck Rental in Cortland, NY at Hartleys Auto Service Inc
(U-Haul Neighborhood Dealer)

975 reviews

3830 US Rte 11   Cortland, NY 13045

(607) 758-3985

Location Hours

  • Mon-Fri: 8 am - 5:30 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(607) 758-3985

3830 US Rte 11
Cortland, NY 13045

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5:30 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return
Truck Rentals

One-Way and In-Town Local Rentals in Cortland, NY 13045

U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Customer Reviews

Average Customer Rating

975 reviews

Let us know what you think.
Your valuable feedback will help us serve you better.

Write a review
Rating:
5.0

The staff was very knowledgeable and awesome. I will definitely recommend this location and I will return as well. Thank You

SHAWNEDWARD H. 
Rating:
3.0

No bar code at location Van was clean but did have a vibration in the front end

john M. 
Rating:
5.0

These guys are super friendly and helpful!

Ariana E. 
Rating:
5.0

The folks at Hartley U-Haul could not have been nicer or more helpful. Moving is not a fun experience generally and they made their part of our day easy and pleasant. They were very helpful, we found additional items there that we needed, and the vehicle was clean and well maintained. Would rent from them again happily!

Sandra R. 
Rating:
3.0

I just dropped off my equipment. Everything went smooth

Alissa K. 
Rating:
5.0

I think the truck needed mechanical attention, but the over all experience was great, and the location and staff are great

William H. 
Rating:
5.0

Best Customer Service, very friendly staff.

ELIAS C. 
Rating:
5.0

The whole process was very easy and the workers were friendly and nice to work with.

Tracy C. 
Rating:
5.0

The service was amazing at this location. However, the website let me book in one location way closer to my house only to receive a call after I got the reservation that the trailer is actually located much much farther away. This was a huge inconvenience both for pickup and return and defeats the low price with gas cost. The website says trailers are available in locations that they are not. Please fix this.

Rachel G. 
Rating:
2.0

They let someone else use the motorcycle trailer even tho rented it out. The trailer we got had no working left signal or break light. It was lit up tho however. The license plate light was also hanging. On top of that it caused a lot of unnecessary stress loading and uploading and not to mention it just being in a regular trailer and having my item bounce around not in a wheel notch.

kEN E. 
Rating:
5.0

Have the rental ready to roll when at pick up site after on line sign up is complete.

Mark F. 
Rating:
1.0

Make sure the vehicle has insurance on before you rent it out to a customer so we don't get pulled over by the police. that's what happened to me

WALTER C V. 
Rating:
5.0

Very responsive and polite staff. Check in guy very polite.

Paul P. 
Rating:
5.0

Excellent service. The young ladies at the desk are extremely cordial and professional! I rent here often and their helpfulness is why I choose Hartley's over several local options.

Edward G. 
Rating:
3.0

#1 I had to walk across a busy road to get to the truck. Wrong wrong wrong. #2 The truck was stuck in the snow and I could not get out. Wasted a half an hour of my time and had to be pulled out. Wrong wrong wrong What has happened to U-Haul's customer service.

AMYL C. 
Rating:
5.0

None

ANDREWS D. 
Rating:
3.0

When I reserved a truck I reserved a 15 foot truck but because there was not one brought to the location I had to settle for a 10 foot truck and there were a couple 15 foot trucks there and it made my move inconvenient. I also found out at 7:00 on the morning of the move so I had to adjust my plans on the fly because of U-Haul's mistake.

Keith M. 
Rating:
1.0

1. Truck was not available in Ithaca so we had to drive to Cortland on Sunday morning. 2. No one was at the Cortland location and I was not told that I had to use the UHaul website to get the keys to the truck. 3. Once we finally got the truck, there were no blankets and no dolly. 4. We had to drive to a different location to get the blankets and dolly. 5. The truck doesn't always start - there seems to be a problem with the interlock between the shifter and the key. I often had to try for several minutes to start the truck by moving the shift lever out of park and back into park.

Stewart M. 
Rating:
5.0

I wish a manual came with the truck but otherwise, everything was great. Thanks.

Holly S. 
Rating:
5.0

friendly folks, good and reasonably fast service.

Parviz A. 
Rating:
1.0

What should have been $138 turned into $206. I was charged for 2 days worth of rental fees and insurance on the truck when we only had the truck for 3 hours. Was also charged $27 for a cleaning fee. The girl that answered the phone at Hartleys was not helpful and told us the truck was dirty when we dropped it back off. Told us to call uHaul cause they couldn't issue a refund anyway. So I called uHaul and they said a photo was sent of a dirty cup holder (the reason for the $27 cleaning fee) that was dirty when we picked up the truck to begin with. Luckily uHaul saw through the bull and issued us a refund. Get your uHaul from somewhere else.

Jacob P. 
Rating:
2.0

Two people wearing a mask... myself and another customer... two girls behind the counter one helping me and one that hung up on a customer instead of helping them with the issue they were having online...

BRIANH C. 
Rating:
5.0

Excellent experience. We were in a hurry and the staff was quick, helpful and efficient.

REBECCA W. 
Rating:
1.0

1. No one wore masks. 2. They did not have the amount of furniture pads we requested 3. We had to go back and get the furniture pads they DID have because they did not leave them in the truck and did not give them to us before we left. 4. Truck was across the road AND had heavy trailers in front of it we had to move on our OWN. 5. Despite all of this, they had the guts to charge us the $25 cleaning fee...no other location has every charged us. Fuel was on 3/4, they claim it was less and charged us.

Zachary B. 
Rating:
3.0

Make sure that the light in the back of the truck works. Make sure that what a customer has ordered is available when truck is picked up.

BRIANMICHAEL C. 
No reviews have been submitted for this location.

Back
To Top