The uhaul i rented here had mechanical engineering issues and between reaching out for roadside assistance and the tow company coming i was ser back almost 3 1/2 hours in the middle of my move in. Secondly I was afraid to keep the truck duenro fear of being stuck again so i returned it after having it 7 hours causing me to rely on there's to finish my move. Lastly empire welding was not efficient as he did not check daily so he charged me for 2 days instead of one so I reported this to ihaul. Waiting for a regional manager to call me back. Horrible!
LINDA M
Empire Welding & Fabrication Co Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Cortland, NY 13045
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Customer Reviews
- 4.0 Average Customer Rating
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Everything went well and the equipment was great. Thank you
Dennis BThe gentle man who was there he was on time, pleasant to talk to. He knew my name when I went in as he monitored the incoming clients. I would say 100% exceptional customer service.
PATRICIA MMy order was switched multiple times. Locations were closed. I was overcharged. Terrible experience. Terrible customer service. I want a call back from corporate
Derek EHaving to do everything on the app was inconvenient It took an hour and a half to get the vehicle doing it this way. Still, I would recommend renting a U-Haul to anyone needing to move something
Selinda M