didnt.t know this was a remote pick up and drop off as I scheduled this for an open location, I got a call from a manager that said to pick up; on Broadway location ,OK, drop off came with few instructions and I also ordered furniture pads which I didnt get. I called the 800 number to let them know no furniture pads and that I shouldnt be charged for them they let me know they would take this off my bill , but today when I got my receipt my bill actually went up $10 and guess what furniture pads still on there! They also let me know that it was showing still checked out to me WTH! Poor service won't be doing this again!
DAVID E
Mega Saver Rentals 17Th Broadway
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Council Bluffs, IA 51501
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 2.5 Average Customer Rating
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No idea what they are doing, drop off person was totally rude, and didnt know anything about it as far as UHAUL goes....I would say ignorant and rude .
Mark VThe dollies I ordered were not in the truck. Staff with the partner business/pick up location were not Uhaul employees and could not help us when the app did not tell us where the keys were. We had to drive all the way across the city to get dollies at an actual location and the staff there looked lije they would rather get their teeth pulled and still didn't have the all the we had ordered. Staff appeared used to the situation where additional equipment was not in the trucks that were ordered online and picked up at partner locations. I would encourage anyone asking to rent a truck and equipment to use anyone besides Uhaul.
Joshua WNothing. Everyone has been great despite me wrecking the truck. Curtious, respectful, better than I deserve.
GENE SThe locks where the u-haul keys are a little tricky to get in to you have to hold the lock just right
Alexis B