Terrible customer service called right away when we picked up vehicle wreaked of smoke, ashes on the floor, garbage in it and a lighter in the truck. The rep we talked to said we would be able to dispute the whole rental once the truck was returned. I got out of the truck and smelled like a cigarette and I don’t smoke. Also blood on the seat totally uncalled for. Also the air conditioner in a 100 degree day moving didn’t work properly. Poorly maintained vehicle. Then we drop it off and they charge us a $25 cleaning fee!! We call to dispute the rental. I just got an email now for the inconveniences they credited us the $25. We should have NEVER been charged the $25 the truck was disgusting when we got it! I do not recommend.
Daniel S
Keiths Service Center
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Cranberry Township, PA 16066
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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I am not sure how to improve. The truck was ready and everyone was very friendly and explained everything. It was a great experience
STEPHEN NI was told that the rental of a uhaul is 19.99 a day. I had the truck for 3hrs and was charged $128. That is unacceptable.
Damion Enone I had a perfect experience staff was kind and helpful end to end. I was very happy thank you. I recommend a pick up and drop off people hundred percent.
Chip HGot charged for 2 gallons of gas for going 12 miles. The gas gauge never moved and was still closer to the 3/4 mark than the half mark, but it was stated that I returned the van with half a tank. I have pictures that prove otherwise. If a cargo van is getting 6 miles to a gallon with only 2 adults and a 35 pound TV in it, that van needs serviced.
Gretchen M