I received an email that they were going to report the truck I dropped off on the morning of Nov 15th, 2025. I took pictures of where I parked the truck, the plates and also the key that I left under the seat. I called the business after failing to find a drop box and left a message to please process the truck as soon as possible. I then called and spoke to the night manager who indicated that nothing was noted in the computer and that I would be fine. However, after that, I got a nasty note from U-Haul about the missing Uhaul. Totally a horrific experience! Donald Boatright
DONALD B
Stevensons Ace
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Crawfordsville, IN 47933
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Customer Reviews
- 4.0 Average Customer Rating
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Quick and great
DAVID RIt was a bad experience, my reservation was to pick up the truck at 9:00 AM but the business didn’t open until 10:00 AM. which put us us behind schedule when we didn’t get the truck. We also called the truck helpline which was totally a waste of time, she couldn’t find rhe reservation and tried to cancel our reservation and send us out of town to pick up another. It was a real Shit show! We reserved the truck at 9 so I could attend my granddaughter 5 th birthday party! The folks at Stephen’s were great!
TIMOTHY HPolite and friendly
BARRETT EHave more rental hand carts in stock.
BRIAN E