After going through the remote rental process I found the truck had flat tire (inside rear passenger, so not obvious during the walk around). Also found the box of the truck was dirty and not swept out after the last use. I had to call roadside assistance who changed the tire in the rental lot. That was a good experience.
Paul Z
Crozet Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Crozet, VA 22932
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Customer Reviews
- 3.0 Average Customer Rating
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No one ever placed the key in the lock box. I had to wait 90 minutes to get it.
Jason LThis is an unstaffed location with poor cell service (for Verizon, anyway). I was on the phone for an hour and a half in the parking lot trying to get the lock code. The CS rep was very good. The convenience store folks were friendly, but would only give me the 800 number and were extremely reluctant to allow me on their wi-fi (in fact, I gave up asking). I was told I would have a phone call from a supervisor, but though I did get a $50 refund, I got no call. I've responded twice to the email from Lee_Branch@uhaul.com requesting a phone call and had no response. I thought the company might want to learn from my experience and would want more details about what exactly are the challenges of using the website, app and remote check-in system (which failed at multiple points) I will avoid U-Haul entirely in the future. The company doesn't seem interested in learning from their customers' very poor experience. P.S. The app still doesn't allow me to log in to my U-Haul account and on another call to customer service I was told I just should use the website instead. Seems they have no faith in the app either.
Alan KI was not told that this was a "just drop off" location. I was also not told I would not be able to use any storage units anywhere close to where I am. For months I did not have to download the UHaul app because I did all my business on my laptop which is more convenient for me. I had to download the app yesterday just to return the truck, because I was not told that it was a "drop off" location. You send out these surveys for locations, but not anything to do with the actual service you provide. What a way to pat yourselves on the back.
Lori KI needed internet service to make the pickup. Cell data was not available in this area. The Crozet Mart would not allow me to access through Wi-Fi . This was a miserable experience
Robert J