My return was not processed by the app when I clicked return, followed the steps, and returned the keys. Thus, I had to return to the store and request that the rental be processed. When I saw my receipt, I learned I had been charged $10 extra dollars for things I did not request or use. I did not use the $5 blankets nor did I see or use the $5 dolly. Yet I was charged for these things. I called and asked the store to fix it. They said they could not on their end but would call U HAUL to do it. I checked my U HAUL account again. I saw that this still has not been fixed, yet.
Amy G
Green Bird Liquor
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Cypress, CA 90630
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How U-Haul Reviews WorkConvenient, quick and very friendly!
shelley eVery helpful and convenient. The transaction was quick and easy!
Shelley Ecustomer service for uhaul sucks. And you charge for things we didnt request. You take forever to come on the phone and your app sucks.
Neeru AGreat service at this location
Christian M