We were over charged for mileage, had to call U-Haul customer service to ask for refund.
Katrina G
Deforest Travel Center
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in De forest, WI 53532
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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The truck had blankets and 3 dollys in the back that I did not order. The girl at the counter was really nice and told me not to worry about it. But I was charged 60ish bucks at drop off for whatever reason and I think those may be the reason.
Jennifer MWe were scheduled to pick up the truck at 9am. We were there at 9am, but had to wait a few minutes for the manager. There was another person in front of us also waiting to pick up a truck so when the manager finally got behind the counter we had to wait for him to take care of the other guy in front of us. By the time we got the truck and left the parking lot it was about 9:20am. We said we needed it for 4 hours. We came back with the truck at 1:10pm, my husband went inside to drop off the key and the guy told him he needed to first fill it with gas. After filling it with gas and parking the truck, the time was now about 1:20pm. On our way home I looked at the receipt that was emailed to me at 1:21pm and I saw they charged us $20 for “After hour return.” I know $20 is not a lot, but it’s the point of it. We rented the truck for 4 hours and that’s the time we had it for. It was not our fault that the manager was not there by 9am and we waited in line to get the truck. We will not be renting anything from U-Haul ever again.
Robert YGreat experience
william wThe hidden cost of $20 for dropping off the Uhaul out of normal operating hours is unacceptable. We returned the truck a day early to allow them to utilize it for another customer but rather than get credited, you actually pay additional fees. You would think Uhaul would want to have the truck back as soon as possible to generate revenue but I guess charging a return fee is free money, since the business was already open and it requires no additional overhead. Unsatisfied with the move in it's entirety, would not recommend using Uhaul in the future. There price looks good compared to other competitors but hidden costs and service does not make them a preferred vendor.
CHARLIE R