It’s in a very old hotel and the guy that is at the desk does not speak English. He does the contract over a phone with a different guy with a broken English. If it wasn’t such an emergency for the U-Haul, I would’ve went someone else I felt very uneasy.
Heidi S
Intown Motel
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Decatur, IL 62521
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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HD was so accommodating and friendly. The truck got stuck in the driveway from a snow plow on streets from city and worker John came out and got it unstuck so fast and easy. Loved the whole experience!!! Have rented before and will rent again from this location!!!
BERNADETTE REvery time I rent a UHaul from the Intown Motel, the staff is always helpful and very NICE! The process is always smooth. Thank you
BENNIE SEasier access and location
Ricky SPerson at desk could not speak English and could not provide the service. Called someone on the phone. Didn’t walk vehicle with me or even escort me to truck. This location denied me, a 20yr veteran, a military discount. No washer fluid. Windshield full of bugs. Could not give me a paper copy of the contract. I did not know about the over mileage charge or what my max mileage . Contract was emailed to me but who can read all that language on a small phone screen. Clearly a side hustle for this location
nancy g