The place is totally disgusting!! The guy that answers the doorbell, wait 2 minutes during the day or 5 minutes at night could speak no English. He called someone and we had to try to understand him over the speaker phone to get the truck. The original guy had to call him back several times for us to hear him and it was never a good connection. The truck was OK, needs a taillight fixed, it's only half lit, and the cab was kind of dirty with debris on the floors. When I returned it, they were coating the parkiing lot of the nasty motel. Thankfully they were still in the back and I had a place to pull in. Noone answered the door in the 2 minutes, so I started checking in on my app. The guy then came outside and once again had to try to talk over the phone with someone. A busy traffic area, so we couldn't understand anything. Just kind of a bad situation all around. But the truck worked fine and we got our move done.
Craig H
Intown Motel
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Decatur, IL 62521
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- 4.0 Average Customer Rating
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CAROL SThe passenger side mirror was completely GONE making safety an issue. Thank God I don’t have but a couple of blocks to move things. The truck was in horrible shape and was dangerously in my opinion. I’m 70 years old and this was the worst experience I have moved a lot in my life this was the worst.
Kimberly PMade that move easy
Willie LSurrounded by nasty used mattresses, trash and homeless people. Person who finally came to the door was no help and looked homeless. Calling to report drop off felt like a scam, so we made sure to take photos just in case U-Haul reported we didn’t return the trailer properly.
JASON W