I reserved the truck pick up at one location - 2 days prior to this date I called to confirm my reservation and was told I had to pick it up at another location 1/2 hour away, an hour later than I had hoped. When I arrived to get the truck I was told I could have gotten the keys much earlier because it was an app pick up. I wish trafficking would have relayed this information, but they specifically told me pick up would be 9AM.LISA B.
Moving Truck Rental in Defiance, OH at Wren Defiance
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Defiance, OH 43512
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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I ordered an appliance dolly and one was not provided with the truck. Dissatisfied that I had to pay for something I didn't useRolland D.
It would be nice to know how many miles to a gallon the vehicle gets. I was surprised by the power it had to get up and go.Mark L.
Very helpful and answered all my questions. Everything was done quickly and I was on my way in 15 minutes. Truck was well maintained and clean.Lynn S.
They did not leave the keys in box for me. Had to call u-haul an waited on line for 20 min and then took them another 30 min to come open up an give me the keys. They called me next day an said my reservation was lost in a cloud somewhere an needed my cc info. I am going to need another uhaul in sept. But debating if I should use a diff company.Evelyn C.
The pick up went smoothly.David K.
This location is excellent. They make it incredibly easy to check in and check out. Best of all is that their trucks are incredibly CLEAN and smell fresh. Always my first choice for a rental! HIGHLY recommend them!Cheri S.
Everything was excellentLuz A.
My pick up location was change twice including the morning of the pick up. Truck that substituted was way to large. I as told I would be charge at the 10 foot rate and see. $50 credit to my bill. Haven't seen it yetTIMOTHY D.
Rock onMark D.
I TELL HOM TO GO TO PENSKIE INSTEAD..DO NOT RENT UHAULSteve G.
They did a fantastic job of check-in and check-out. Truck was well maintained and drove nicely. Smelled fresh!Cheryl S.
I have used U-Haul many times and referred my family and friends I am very upset when I scheduled my first pick up at a Lima ohio location for 2:00 Day of rental. Recd and call and was told I can't have till 5 . This unit was rented for 24.95 Since the time wouldn't work. Found one in defiance for 44.95 pulse and extra hour drive out of my way. I was told oh well that happens Not sure if I will use U-Haul againbrian F.
The only problem that I encountered with picking up my rental was with the location for picking up the rental. I received one text message as to where I should pick up my rental which was 17 miles away from the nearest U Haul location. I later changed my order to drop the transport trailer since my son was going to handle my car for me. I mentioned that my preferred pick up was a U Haul location just a few blocks away. I did not receive another text message for my pickup location after my change to the order. So on the morning to pick up the rental, I thought by chance the rental would be at my preferred location and it was not. Upon driving to Defiance we encountered a long detour due to a main bridge in the downtown area under reconstruction. In spite of this, I did get my rental and I did get it loaded late in the day but it would have saved me some time if I could have had the rental ready at my preferred location!Calvin F.
It would have been helpful for someone to inspect the hitch, help hook up the trailer, and check lights. The lady who checked us in was pleasant but I didn't expect her to lift the trailer on to the hitch. Otherwise, ok.Gary C.
I had a concern with the gas usage for this 10 ft truck. We only drove about 16 miles total yet needed a little over 3 gallons of gas to refill the gas tank. I have doubts the tank was full when we got the truck.James N.
Thank you to the representative at this location for assisting in the equipment removal from my vehicleNathaniel V.
Was not real happy that no one called me to check with me to see if the pick up location was ok before they sent a text message out saying that is where I am getting it. Then had to call me if I could take it to a different location then ask when I would have it back. Was not happy at with u haul experience and customer service with this place.Zac A.
It was greatMichelle D.
Everything was great.Anthony L.
Using google maps and iphone map apps while trying to return it I had trouble. I went to three uhaul locations that no longer existed before I found one that was still open. This caused me to go over my miles. I would recommend if you can removing all uhauls from the map apps that are no longer in business also if you could include their telephone number and hours of operation on the map apps that would be great.Mattheas L.
Very prompt and courteous service.Kurt D.
I wish there were more vehicles to choose from. I did not need such a large truck, yet nothing else was available. I think the rental prices are okay, but maybe an adjustment can be made if vehicles needed are not available.Maricela D.
This was my first time having to get a Uhaul. I was not pleased that when I called, got my pick up scheduled and each time I verified I was picking up the trailer in Napoleon, OH. Each time I was told yes. I called 15 minutes before pick up just to make sure & was told yes again. Go to Napoleon location only to be told they have no trailer and I needed to pick up in Defiance. All my emails even indicated Napoleon. So we got the trailer in Defiance with no issues. Just irritating that I was told pick up was in my hometown only to get it, be told I need to pick it up over 20 min away in a different town opposite of direction we were going and put us behind an hour in heading to ILkristyn H.
Put jack on hitchesDean S.