I first booked for pick up in Boca. It was moved to pompano and I was unable to go to that location. They moved it again for me to Delray. The person in Delray told me I could pick up any time if it's after hours I could get key from lock box. When I arrived I had no directions on how to get the key. I sat on hold for at least 30 minutes with customer service to figure it out. Now two weeks later they charged me for an extra day but I did not take an extra day. When calling customer service they said they saw I returned it on time but had to wait for charge to no longer be pending to dispute the charge.
Jessica N
Mr Shipper
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Delray Beach, FL 33446
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Customer Reviews
- 4.0 Average Customer Rating
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For starters let the person know the drop off box is in the back of the plaza Or at least place a sign on front door I spent an extra half an hour on the phone trying to resolve this issue. I did my part went and cleaned the truck and refilled Gas For 200 total for the few hours seems overpriced
Denise SThere were pieces of glass on the back and one of the parties suffered a minor cut. Try to keep clean the trucks.
CAMILA RVery efficient
rodney sOnly issue was we had confirmed the rental of a hand truck to assist in moving heavy bins and boxes and when we showed up there was not one available . We ended up having to rent one elsewhere which was very disappointing
RICHARD W