This company will try to scam you. I was never told what location to drop off at, and I did tell them what city I would be dropping off in and no one indicated a specific location. So naturally we dropped off in the city of our choice as we indicated to them upon pick up. They tried to charge us an extra $400.00 just for dropping off a mile down the road at another Uhaul location. Now I can understand a very small fee but $400.00, which mind you is way above and beyond the truck rental itself. Are they out of their everliving mind! I will not be using Uhaul again! Beware shoppers!
Michelle B
Mr Shipper
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Delray Beach, FL 33446
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Customer Reviews
- 4.0 Average Customer Rating
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Mileage was wrong and gas was wrong owner said he would take care of it but he didnt so i got charged extra and i am not letting that stand.
Vincenzo RI first booked for pick up in Boca. It was moved to pompano and I was unable to go to that location. They moved it again for me to Delray. The person in Delray told me I could pick up any time if it's after hours I could get key from lock box. When I arrived I had no directions on how to get the key. I sat on hold for at least 30 minutes with customer service to figure it out. Now two weeks later they charged me for an extra day but I did not take an extra day. When calling customer service they said they saw I returned it on time but had to wait for charge to no longer be pending to dispute the charge.
Jessica NFor starters let the person know the drop off box is in the back of the plaza Or at least place a sign on front door I spent an extra half an hour on the phone trying to resolve this issue. I did my part went and cleaned the truck and refilled Gas For 200 total for the few hours seems overpriced
Denise SThere were pieces of glass on the back and one of the parties suffered a minor cut. Try to keep clean the trucks.
CAMILA R