It was my first experience renting a U-haul and as nervous as I was the ladies who assisted me were great in explaining the process and guiding me as i needed. Great customer service! I was only able to get one of the ladies name whom i believe was , Jennifer. Thank you for a smooth and stress free rental!
VALERIA A
Mount Olive Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Duarte, CA 91010
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Very poor customer service at the site. The lady at the front desk at the location site was very, very nasty and rude.
TIEASE MI've been dealing with Mt. Olive Storage for a few years; they have never let me down. The "Manager" (I don't know his name) has been there for 10 years, he has always been there for my needs.
JOHN MNothing - everything was great! I reserved a trailer and walked in at a very busy time on Sunday. The staff immediately greeted me and told me they would be with me shortly. To my left … away from the door was Janet (I think that was her name), she was helping a customer with a rental agreement but she kindly greeted me and checked in on me a few times. I was in no rush so I told her that she can take her time and that I’ll wait. As she was wrapping up with her customer she asked me a few questions and was extremely polite and professional. She was trying to make sure I had my ball/hitch ready to go along with the correct trailer plug. I’ve been to this location a few times and the service was good but she took it above and beyond... two times! … when I rented the trailer out and as I returned it today. As a business owner myself I like it when people take ownership, are courteous (even when short staffed), professional, acknowledge customers and are knowledgeable… not just show up for a paycheck and be on their phones all day with a “wishing customers would go away” kind of attitude. She deserves a high five or better yet… a steak dinner or a few Starbuck gift cards… or a Team lunch. There was one other person there and she did great although my interaction with her was minimal. I felt they both worked great as a team, that level of collaboration was nice to see both times I was at the location… consistency is key!
BELSAZAR UGreat and fast
Doris A