I left CT and drove straight through Hell to emerge in Kansas. The vehicle I was provided with should not even be on the road. Over 50,000 miles with a large number of defects - steering wheel had about 45 degrees of free play (had to fight the truck direction all the way), the throttle had a surge in it and once it started surging I had slow down to about 50 mph to get it to stop meaning it was nearly impossible to use the cruise control. The brakes were borderline useless (I needed to practically stand up on the brake pedal to get the truck to stop in any reasonable distance). Worst of all the truck rode like a lumber wagon with busted springs (Gentle Ride Van - my ASS!) MY furniture was badly damaged in several cases. The bouncing of the truck did a great deal of damage. ANYBODY WHO RENTS A 26 FOOT TRCUK FROM THESE PEOPLE IS CRAZY UNLESS THEY LET YOU TAKE IT FOR A TEST DRIVE!!! I told the people at the drop off point about the issues and suggested that make corrections before they rented it again but I doubt anything was corrected. Somebody is going to die in this truck if it is not repaired.
Daniel H
Quick Stop
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Durham, CT 06422
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- 4.0 Average Customer Rating
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Went inside location because key would not fit through drop box slot. Person inside was extremely helpful.
GREGORY MN/A
Victor CPlenty of space for parking the vehicle and easy return process.
Sean KThe guy who I dealt with was awesome
Jerry S