The U-Haul app is a bit frustrating for checking in and out. The timing needs to be flexible. I was a litttle late to pick up and the app would not let me check in. I was early to drop off and it wouldn’t let me check out. If the customer is going to do the job for you, make it quick , easy and dummy proof.
Brent K
Music On Main
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in East Earl, PA 17519
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Customer Reviews
- 4.0 Average Customer Rating
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How U-Haul Reviews WorkI was asked to use this new location and in return I would get a lower mileage rate. Our pick-up time was scheduled for 8:00AM and drop off scheduled for 2:00PM. Upon check-in, the app was giving difficulty so we had to call someone over the phone due to no one being at the location until 10:00AM. There was no instruction on where to pick-up or find the keys. There was also a child at this location that was interrupting the process, we are not sure which home he belonged to in the area. Upon drop-off there was no one at the location 15 minutes prior to drop-off time. The location was not scheduled to close until 2:00PM. Using the app made this a significantly longer process. I called for help with drop-off and just kept being told to refer to the app. I was charged the full mileage rate-not the discounted rate. The app also added safe coverage for an additional $15 on my order which I did not select when originally scheduling this UHAUL. I would not use this location again.
Grace EExcellent truck, good experience.
Mark SWhen a person asks for a 15ft truck you shouldn't be getting a 10ft truck. Was very disappointed that the truck wasn't big enough. Now we had to pay more money for mileage because we had to take more trips.
John DStated hours 10-2. At 1:30 location was closed. No personnel there.
harry k