At 9:44pm we were approached by a man in an unidentified vehicle that kept asking for the keys of the U-Haul rental saying that he worked for U-Haul and can finish the rental for us. We didn’t feel comfortable and proceeded to place the keys into the box and he followed us in his far. If he did work for U-Haul it would be nice to receive notification of an employee at the drop off site or some kind of clear identification on his vehicle or person with association to U-Haul
Maya I
A 1 Auto Service And Towing
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in East Palo Alto, CA 94303
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 2.5 Average Customer Rating
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I would like my dolly next time Truck was a hunk of shit, but it got the job done 2.8/5
Dimitri KWas not told that I needed to download an app to get the code for the key. I expected an agent to assist me.
Terry WIt should be very clear this is an unattended location and pick up can only proceed through the app. Further the accessories I ordered were not in the truck. Another reason not to use this location. I had to drive the truck to another location to get those.
Olaf BThe U-Haul app was pretty good, but it did not give explicit instructions. For example, I looked in the FAQs and I searched the app, but I never found any instructions that explained that I would upload my drivers license once I was picking up my truck. Also, it was never explained that I would have to have a friend’s name and phone number as a reference. fortunately, my good friend gave me a ride to the location and he was able to be my reference.
Noah H