The customer service is very rude, not willing to lose it, and very lazy. Me and my best friend went for me to get a U-Haul, which I wanted a 20 foot. The lady was too lazy to move the rental cars around and offered to give me the 26 foot just for her to later charge me regular price for the 26 foot instead of making the accommodation because she was too lazy to get it had several pending charges of multiple same amounts and they did not even process the holes that were on my account, causing my account to have fraud. U-Haul, the lady that helped us the first time and the gentleman that was there was very nasty and rude, and I’d like they didn’t wanna answer any questions for us. And then we did get ready to bring the U-Haul back instead of her trying to update my card information. She would tell me what she couldn’t do.
Nekya G
Loco Car Rental LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in East Point, GA 30344
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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It was a smooth transaction.
Barrington MVery professional and friendly.
tanya gMake sure everyone is knowledge about how things work. I was told one thing by someone and then someone by another, I was charged unfairly and the agent would listening to what I was trying to tell her. this wasn't fair and hurtful.
Phillip WBe upfront about your additional charges so customer options can be had. Quoted 1 thing and charged something completely different at the end. $20 charge for ??? Smh... scavengers
Laverne H