We were locked out because the wrong code was assigned to us. We had rented truck and took time off and were never reimbursed. The clerk asked us not to tell owner or manager so I didn’t but he was disrespectful and never respected the amount of trouble he caused. I tell all my own customers to stay clear of this location.
Jeannie G
Cube Smart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in East Syracuse, NY 13057
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Grant was great. Greated us upon entering building explained what was expected upon return, asked if we had questions and thanked us for our business as we left.
Donald PThe gentleman who took care of me, did not ask me where the location was that I was driving to, and this trip ended up costing me another $50 which I was shocked at.
Lesley RThe person I dealt with was rude to me and other family members. I was first suppose to pick up at a different location closer to my home but truck there was in need of repair.
Daniel VThe guy behind the counter was very rude and condescending would not let us get a word in edgewise. When we asked a question, he would come back with a very sarcastic remark. I would never recommend for anyone to rent it from this place. Just had a lot of questions and he was very very short with us. The equipment was wonderful. The return was wonderful because we didn’t have to deal with the guy behind the counter. Dropped it off at night after hours. I would really do some research on this gentleman he was not very nice person to work with.
Marianne P