The additional rental items that I ordered (moving pads and furniture dolly) were not supplied. I noted this in the app when picking up but was kicked out of the app before I could submit pictures. As there was nobody on site at the time of pick up, I had to go to another location to rent items from them instead. They could not confirm this part of my reservation from their location as it now showed that the vehicle pick up was complete. Therefore I had to pay again to rent the items.
David O
Scrap it Move it
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Edmonton, AB T5M2S4
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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The key was not in the key black box. Maybe require the customer to take a picture where they returned the key. Good thing someone was working in Scrap it Move it yard when I was trying to look for the keys. He said customers always drop the key off in the key drop box instead of the black key box. He was able to get the keys for me and saved the day. But the delay was about half hour.
John MI reserved a truck for 9 am. Location didn't open until 11. Was sent to another location. The online business took 45 min. By the time I returned with the truck, my helpers had been waiting over an hour. I will never use or recommend uhaul again.
Tracey EN/a
Larry AGot charge $450 extra because u-haul changed my drop off address. I originally I requested drop off site at scrap move it and I did dropped it off at that location but did not realized u-haul change the location for no reason anf I missed that email charging me $450 which is I felt scammed.
Bryan L