We selected in person pickup at 11:30 for the keys. I called the phone number listed multiple times from 11-11:30 and nobody answered. The building was closed although the business hours indicated they should be open. I didn’t have time to wait around because I was expecting a furniture delivery that I had to be home for. I went back around 2:00 to try again, they were closed. I tried the app which was a pain because the reservation was made with a different phone number than my own. It took about half an hour on the phone with support to get my keys. I expected the contactless pickup to be a frustrating process which is why we picked in person. You should not offer the in-person or at-desk pickup option for this location.
Brendan M
Station 420 & Vape
(U-Haul Neighborhood Dealer)
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How U-Haul Reviews WorkI had to walk back to truck to take pictures of mileage and gas. Normally the U-Haul rep checks the truck after use, but new guy told me to take pictures. Trucks are parked further from store.
Sharon WOvercharging
Areyan BI can’t believe I was charged 169 for a small truck that I only used for couple fucking hours
Romando Ndont charge too much
rafael i