The APP was awful to use. Was suppose to take photos prior and they wouldn't even save. Not very user friendly. I ordered a dolly and it wasn't even in the truck so it cost me $180 to go buy one. I will never rent another one parked at random locations with no one around to help. Ridiculous.
Eric D
Wheelers Convenience Esso
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U-Haul Truck Share 24/7© Location
Services at this Location:
One-Way and In-Town® Rentals in Edmonton, AB T6B2W8
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 2.5 Average Customer Rating
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Did not have the furniture dolly I rented and paid for. They did, however, kindly allow me to take borrow the one they had for the store, provided I return it to the location before I left the city. However, I did not have the furniture dolly when I got to my destination because I had to return it. I don't know if this is on the location itself as much as a lack of inventory controls on U-Haul's side of the operation.
Joshua AI was charged for more mileage than I actually used. When I brought the issue to their attention, they repeatedly told me everything was correct and attempted to dismiss my concerns. I remained there to resolve the matter, but they did not provide a refund and instead said they would call me back
mikias mOnly reason for a 3 star review was the checkout process was lengthy and ultimately couldn't be completed due to technical issues. Also, I reserved a furniture dolly which wasn't available at time of rental pickup.
Michael TThe equipment I ordered was not there. Then they were charging me for 2 other pieces of equipment I didn’t order. There’s no mention of WHERE the key box actually is in relation to the trucks. Had to ask a nearby store.
Isabelle P