The truck share program was a royal pain. I would've rather dealt with a rude human being. It would've been faster and I might've gotten the blankets I ordered. I originally chose a pickup location where I could deal with a human, but UHaul changed the reservation and did not clarify that this would be an unattended location. I arrived to find the location closed. I called the number and was told by the operator of the location to download the app and checkout the truck online. Hard to do considering there's very little cell service and no wifi at this location. I had to run back down the road to get better service and complete the check out. We had trouble opening the lock box, but finally got it. When I opened the truck, the blankets I had requested and paid for were not there. What a headache!? I've used Uhaul for years. This was the worst experience so far!
Paul W
Red Kings Interstate Garage LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Emporia, VA 23847
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Customer Reviews
- 3.5 Average Customer Rating
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No problems. Other than not having enough of packing blankets. I ordered 24 they had 6.
MARK RThe truck cabin was dirty and because of where this site is located, the cell reception is bad, so checking in remotely and following the instructions to get your rental proved difficult.
Kayla TWe had added a moving dolly to our order and we did not receive it. Other wise we had no issues.
Jordan KToo many things are by computers and more older adults are unable to deal with computerization. The service was great.
maxine g