I don't blame the people at either the pick up or drop off locations for my bad experience with U-haul. I blame it on the U-haul corporation for removing the personal touch and replacing it with technology. I'm not going to sit and read six pages before I take my rental and get busy loading it. I've rented from U-haul at least three times in the past four years, and many more prior to that. I've never had a bad experience prior to this one. Again, the problem for me was replacing people with technology. It started when I wasn't able to upload the picture of the back of the truck. After attempting three times I just left to start loading. The day of the drop off, I saw that the drop off time was 9:10 a.m.. I tried calling the drop off location and got a recording stating that they wouldn't be in until 10:00. I thought it would be no big deal and waited until 10:00. When I called I was told that I would be charged the additional $40.00 for an additional day. I was an hour over---really. In the past when you dealt with a person, I feel that the extra day charge would have been waved. But not now--it was done on the app---there's nothing personal about an app. Call me old fashioned, but dealing with an app that has no ability to reason or be reasonable is ridiculous. You got me for the extra $40.00 but I won't be giving any kudo's to the U-haul corporation in the future. Very dissappointing!
GREGORY C
Sherlin Hobby Farm
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Englewood, TN 37329
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Anthony TDidn’t inform me of the deposit they hold . Put me in a bad bind
MICHAEL AI did not drop off the first truck in TN. This would've been the towing company/ roadside assistance.
ROCKY SSend business to Jennifer
ANTHONY T