The place was closed at time of drop off. It was also dark so couldn't see much. No one there so didn't know if people were friendly or not. Drop off location was easy to find.
SUSAN W
Goodwin Auto
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Epsom, NH 03234
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Customer Reviews
- 3.0 Average Customer Rating
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I reserved a car trailer over a month before I needed it, for pickup in Rochester, NH. Then two days before you tell me I have to travel over forty miles away to pick it up because that’s the closest one available. This is unacceptable. With that much lead time you should be able to get it to where I need it. I was told it’s a supply/demand issue. Well that’s not on me, it sounds like your company has a supply issue. Also was told that it’s also a staffing issue. Again that’s on you. I’m am the customer and should not have to go out of my way to get a trailer I reserved a month in advance. Also the representative who called to tell me I had to travel to pick it up, seemed kind of indifferent, as she said if I had a problem, then she had four other people behind me who would gladly take it. I asked for a discount because of this issue of having to travel to pick it up, but was rebuffed. She eventually gave me 1 extra day for my troubles. I would rather have a discount though. This I not to rag on the place where I picked it up, as he was very pleasant and efficient and was sympathetic with my plight. I had no problem with the pick up place people. Also when time came to drop off the trailer, the place informed me they could not take it due to no room for it. They told me I could drop it off at anothet u-haul dealer, and that they were already notified. I called the new place and they had no idea what I was talking about. At least there, she was helpful and called u-haul help desk and found a place that I could drop it off. The place I dropped it off at was very accommodating and pleasant, so it worked out ok. But still, I shouldn’t have deal with problems like this. I think you folks should try to get your ducks in row and make it more streamlined. If I reserve a unit a month in advance at certain place, then that’s what should happen.
Marc WHave more signs.
Joe SThis little gem of a drop off facility was so convenient! I grew up in this area and I never even knew it was there. I simply parked the truck and left the keys in the drop box. It couldn't have been easier. The next day I got a detailed statement showing the mileage used, fuel tank level, and breakdown of any additional charges (there were none). This was a welcome end to a very long day of moving. Thank you, Goodwin Auto!
SANDRA GWhen I pulled in, the truck was to the right, next to a building. There are around 4 buildings in the area with cars and trucks all around. I walked all around the buildings trying to find where the lockbox was. I finally found it on my last building. The truck was clean inside, but the driver's side mirror was stuck and I was unable to adjust it. I brought it to a mechanic to see if he could adjust it, but he couldn't get it to move either. It was dangerous to drive without being able to see. I was also picking up the truck out of state (I am from Mass) and was helping to move my daughter. I needed to have someone answer the phone to verify my identity. My other daughter was sleeping and everyone else was at work. I would have been prepared if I had been told that I needed to do that. I had movers coming to meet us and it took much longer than I anticipated.
Kerrie F