They opened late. She couldn't get logged on. We had to wait and wait. The location was dirty and smelly. The equipment had check engine light on. It had !/8 of a tank of gas. Pretty disgusted with this location. The last location we rented from was perfect. This was a real let down. Ugh!Sharon M.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Eugene, OR 97402
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.5 Average Customer Rating
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When I picked up the truck after hours, the first thing I noticed was it had low air in the tire, the tow package kept coming on and after driving for a while, the check engine light came on. I had to drive it extra miles to the location and park it there that night with a full load because I did not want to cause further damage to the engine. Very early the next morning, before they were even open I called them and they answered. Then we all had to get up early and head over so they could check the engine. I handed the keys over but they only took photos of the tire light on, and the check engine light being on then gave me back the truck to go unload it. I had to put extra miles and extra gas on it to try to ensure the truck did not get damaged but nothing was done. She did take photos so the owners would know to check it out, I guess. I did not want to transfer the load from one truck to another, so I continued with the same one, but she gave me that options. She was very easy to work with so I give her a high rating and a low rating for the truck itself.Mary L.
Great Customer Service and really appreciate letting me know that I can return my rental during off hours. Will definately come back if need another rental!Terry R.
No need for improvement. I rent often for my business and personal and this is by far the most superb location with personality and a home touch of comfort. Thank you very much I'll be switching my business to your location.Bruce M.
Nikki was extraordinarily helpful. A truly great employee. Very service oriented, accurate, responsive and helpful.Donald D.