I’m reaching out because my recent rental experience was extremely frustrating and far below expectations. The location I originally reserved my truck at did not have a truck available, so I was sent to a different location. When I arrived there, I ended up waiting almost an hour because of issues on their end. It was not a simple or smooth process at all. When I finally got the truck home to start moving, I discovered that the dolly I paid for was not included. I then had to drive to three different locations just to get the equipment I had already paid for. This entire experience caused major delays and unnecessary stress. I would not wish this experience on anyone, and I truly feel I deserve some compensation or a partial refund for the inconvenience, lost time, and additional driving I had to do. Thank you for reviewing this and getting back to me.
Rebecca B
Planet Zong
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Glendale, AZ 85302
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- 3.0 Average Customer Rating
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The truck was not at the location that I chose originally. I was told the truck would be ready by 9 o’clock when I got there I was so they don’t even open till 10 o’clock. The truck was not cleaned out after the last customer. I had to stop and put gas in the vehicle before I could drive it to my location because it was almost on empty. There was less than 30 miles before it ran out. I would have to be desperate to rent from U-Haul again.
Donald EEasy drop off and fast response from employee with clear directions on how to drop the truck off.
BRANDON A