Trying to make ppl rent a truck at a closed location is ridiculous. Everything that could go wrong did!
charla k
Folsom PakMail
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Folsom, CA 95630
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 2.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The representative at this location was super helpful and kind and did a great job!
ROSLYN PIt took 2 hours to pick up the rental. The employee working wasn't a problem at all. It was a problem with U-Haul's software. It kept displaying an error message that both the employee at the location and the regional manager could not solve for two hours.
Christopher HThe location is fine but there is no drop box. I called the number listed and no one answered so I was stuck on hold for 20 minutes while u-haul customer service figured out what the manager of the location wanted me to do with my keys. This should not be an after hours location if they don’t have a place to drop the keys. Very frustrating experience.
ADAM FI needed a 10’ truck. I usually rent from the Orangevale, CA location, Better Designs. However they did not have a 10’ available on short notice. I was able to get a reservation through the Pak Mail location in Folsom, CA It was terrible. I had made a reservation online. I went to pick up the truck. She couldn’t figure out how to process it. Although I got there first, she handled three other Pak Mail customers while she was retrying to figure out my reservation. She finally got someone on the phone and figured it out. She gave me the keys and I got the truck. There were only three vehicles there. 2 ten foot trucks and 1nine foot van. The truck she gave me was out of gas. The indicator was below E. I went back inside and she processed another reservation for the other truck. I went back outside. That truck would not even start. It was also out of gas. She then gave me the van. I took it because it was the only one available and it was already closing time at other location. It was smaller than what I needed and I ended up making two trips which cost me twice the mileage. Will Never use that location again.
THOMAS C