Staff was fantastic!
JULIE S
Kings Auto
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Fort Collins, CO 80524
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
I do not think what I was charged for gas is fair. I added gas according to the guide in the pamphlet, but I was still charged extra. The fuel gauge in the truck is not easy to accurately read, so I am not sure how the call could be made to charge me extra. The trucks should be dispatched with a full tank, so it is easy for the customer to refill before returning.
Tyler GGoogle review will be completed. The pickup experience was terrible. The person on the lot said nothing to me except good morning, but only after I said good morning. It would have been nice if he could have pointed me in the right direction. I figured out that there was an online way to pick up the equipment. As I went through that horrible website/app, other customers arrived, and I had to tell them where to begin. About 20 minutes after I started the online pick-up process, a large gathering of customers stood waiting, and someone inside the building opened the door. No questions, no greeting, didn't ask who arrived first. No one said a thing except my husband. Three or four customers had gone inside when I realized what was happening. By then, I was nearly finished with the online pickup, or so I thought. Finally, after too long, I reached out to someone inside (or tried to). I stood in line for 10 minutes. I reached out to an online chat and finished my pickup process. This was a waste of time and was way too frustrating.
Michael MQuite understaffed; the gentle one there was quite pleasant and proficient. But he was only one person and the line ran to the door for the entire hour. I was there to get my truck. Communication overall at U-Haul seems to be lacking. I was going to haul a trailer to Lasvegas from Denver and they misplaced the trailer. Two days before I was to pick the truck up in Fort Collins, I was told that the truck would be in Loveland. I called and said that was unsatisfactory or that I would want credit for 60 miles worth of travel that I would’ve had to do to pick up that truck. The day before pick up, they said there was one in Fort Collins. That said, the truck ran great and the trip was smooth
Eugene LReturn process was excellent as were the representatives.
Lane P