I was not told that I had to fold the blankets I rented. We didn’t use but 12/24 and we folded all but about four. I was charged $27 for not folding those blankets, which cost about $15 for a dozen to rent. I called to complain - he said it is written on the back door. No one told me I had to scan the outside of the truck for additional charges - read the fine print on the outside of the truck. I will not go back to this location ever again. I have been renting trucks for 40 years. This is the first time I was charged for something like not folding blankets - which you launder again anyway. It felt like a scam. I feel ripped off!
Tracy D
Kings Auto
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Fort Collins, CO 80524
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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The UHaul personnel was very good. HOWEVER-- the movers listed on the Uhaul site which we chose were 1.5 hours late showing up!! But once they were there their moving service was excellent.
Gary RStaff is friendly and reviews all options. Equipment was in working order and performed fine. They suggested options I had not thought of (but wanted). I'd rent here again for sure if I had need.
Erik SNumbers for key lockbox are unreadable. Internet sucks so it was not faster than using a human to complete the rental. This location is conveniently located but everything else sucks
ADAM CGlad someone was there on off hours to tell me where to put the trailer. If that person was not there, I would have had no idea where to park it. Visible signage would be helpful.
David P